Terms of Service

01Who can use Clikit

You must be at least the minimum age below to use Clikit:

If you’re under the minimum age where you live, please don’t use Clikit. If you use Clikit for a business, you confirm you are authorised to accept these terms on its behalf.

02Your account

Keep your sign-in email and Google account secure. You’re responsible for activity on your account. Tell us at sales@sitiolabs.in if you think someone else has accessed it.

03Creators and storefronts

Your content

You own the content you upload (text, images, products, files and links). You give us a worldwide, non-exclusive, royalty-free licence to host, store, display and deliver it, only as needed to run the Service and to show your storefront on Clikit. The licence ends when you delete the content or your account, except for copies we must keep by law. You must have the rights to everything you upload or sell.

You are the seller

You are responsible for your store, your products and your dealings with buyers: accurate descriptions, delivering what you sell, honouring refunds, and complying with the consumer-protection, tax and other laws that apply to you, including the rights of buyers in the EU (such as the 14-day right of withdrawal and the information you must give before a sale).

Your buyers’ data

You are responsible for the buyer data you receive. Use it only to fulfil orders and support your buyers, as data protection law requires.

04Buyers

When you buy or book from a store, you’re buying from the creator who runs it, not from Clikit. Each store shows who the seller is. Questions about a product, delivery or refund go to the creator first. If you can’t resolve an issue, contact us and we’ll try to help.

Clikit is not the seller

Clikit is a technology platform that hosts creators’ stores. We are not a party to the sale and we don’t own, make, stock, inspect, ship or deliver anything sold on Clikit. The seller alone is responsible for their products and services, including descriptions, quality, safety, legal compliance, delivery, returns, refunds, warranties and taxes. To the extent the law allows, Clikit is not responsible for any commerce-related issue between a buyer and a seller.

Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020, complaints about Clikit or a store on it can be sent to our grievance officer: Sitio Labs Pvt Ltd, Registered office: BLG-08, Patani Commercial Complex, Washim 444505, Maharashtra, India, sales@sitiolabs.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.

05Payments and plans

Clikit plans

Clikit has a Free plan and paid plans (Creator and Pro). Paid plans are billed monthly in US dollars to your card through our payment provider, Razorpay, and renew automatically each month until you cancel. Clikit takes 0% of your sales on every plan. Plan prices include any taxes we must charge, such as GST in India; nothing is added at checkout.

• Cancel any time from Billing in your dashboard. You keep your plan until the end of the month you paid for, then move to Free. We don’t refund partial months, except where the law requires it.
• Switching plans takes effect from your next billing date.
• If a payment fails, our provider retries for a short period. If it still fails, your account moves to Free; your content stays, but Free plan limits apply (for example, 3 live products).
• Price changes are announced at least 30 days before they apply to you, and you can cancel before then.

Selling to your buyers

Paid checkout for your own products is not live yet. When it launches, payments will be processed by a third-party payment provider, and any fees, payout timing and refund rules will be shown to you before you accept them.

06What you must not do

• Sell or share anything illegal, fraudulent, counterfeit, or that infringes someone else’s rights
• Post content that is hateful, harassing, sexually exploitative, violent, or that endangers children
• Use the Service for spam, phishing, malware or deceptive links
• Try to break, overload, scrape or get around the security or limits of the Service
• Pretend to be another person or brand

07Reporting content and how we moderate

Report something

Anyone can report content on Clikit that they believe is illegal or breaks these terms by emailing sales@sitiolabs.in. Include the link, why you think it’s illegal or against these terms, your name and email (unless you’re reporting child sexual abuse material), and a statement that your report is accurate and made in good faith. We’ll confirm receipt and tell you what we decide.

How we decide

We review reports, and content we find ourselves, with people; we don’t moderate content purely automatically. If we remove or restrict your content or account, we’ll tell you which content was affected, why, and the rule or law involved, unless the law prevents us.

Appeals

You can ask us to review the decision by replying to that email within 6 months; someone not involved in the original decision will look at it. If you’re in the EU, you may also use a certified out-of-court dispute settlement body, or go to court.

Repeat misuse

We may suspend accounts that repeatedly post clearly illegal content, or that repeatedly send clearly unfounded reports, after a warning. We report suspected crimes that threaten someone’s life or safety to the authorities. This email address is also our single point of contact for authorities and for users under the EU Digital Services Act; we communicate in English.

08Clio, the AI launch assistant

Some creators can use Clio, the AI launch assistant: an AI system (not a person) that helps plan a store and write marketing drafts. Its suggestions can be wrong or incomplete. Nothing it suggests is published or saved until you approve it, and you’re responsible for what you publish. Don’t rely on it for legal, tax or financial advice.

09Instagram and other services

If you connect a third-party service such as Instagram, its own terms also apply. We’re not responsible for third-party services, and features that depend on them may change or stop if they change their rules.

10Our rights

The Clikit name, logo, design and software belong to Sitio Labs Pvt Ltd. You may not copy or reuse them without our permission. Clikit is improving quickly, so features may be added, changed or removed; if we remove a feature you rely on, we’ll give you reasonable notice where we can.

11Ending your use

You can stop using Clikit and delete your account at any time by emailing us. We may suspend or close an account that breaks these terms or puts others at risk. Where possible, we’ll tell you why in advance and give you a chance to download your content first.

12Disclaimers

We work hard to keep the Service running and secure, but we can’t promise it will always be available or error-free. To the extent the law allows, the Service is provided “as is”.

13Limitation of liability

To the extent the law allows, we’re not liable for indirect or consequential losses, such as lost profits, revenue or data, and our total liability for any claim relating to the Service is limited to the greater of the fees you paid us in the 12 months before the claim and USD 100 (or the equivalent in INR or EUR).

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, gross negligence or wilful misconduct, or any other liability that can’t be limited by law, including your rights as a consumer.

14Changes to these terms

We may update these terms. If a change is significant, we’ll tell you by email or in the app at least 30 days before it takes effect (unless the law requires a change sooner). If you don’t agree, you can delete your account before then.

15Governing law and disputes

These terms are governed by the laws of India, and disputes go to the courts of Mumbai, Maharashtra. If you’re a consumer in the EU or another country, you also keep the protection of the mandatory laws of the country where you live and can bring claims in its courts.

16Contact us